Crown Estate Scotland is seeking feedback from a wide cross section of its tenants.
Tenants being asked to take part have agreements covering river salmon fishing and gold & silver (mines royal), as well as mineral, commercial and sporting activities on its rural estates.
Energy and infrastructure tenants (with cables & pipelines, wave, tidal or offshore wind agreements), as well as tenants in the organisation’s office and retail property in Edinburgh will also be surveyed.
The survey will offer tenants the opportunity to influence how Crown Estate Scotland can best provide good tenant service – what it does well, and what it can improve.
Fiona Simpson, Asset Manager at Crown Estate Scotland, said: “Acting as a responsible landlord is a key element of our commitment to excellence, and part of that is making sure we are fully aware of, understand and listen to our tenants’ views. This survey will ensure tenants’ feedback informs the decisions we make over the months and years to come.”
The survey will ask tenants about communication, levels of service, what challenges their business face more generally and where there may be room for improvement. Tenants will be asked to complete the survey anonymously by mid-December.
The study is being conducted by Research Resource, an independent research organisation, and a summary of key results will be made available following completion.